Terms and Conditions for Hire – We do not insure your holiday, and recommend you take out a separate holiday & cancellation insurance as you will still be liable for your holiday in the event of a cancellation, see details below. We do offer Booking Protect Refund Protection along with your holiday to cover this, this can be added at the time of booking.
Grebe Island Leisure Limited t/a Riverside Rentals are a booking agent for your holiday.
All terms are per week Saturday to Saturday unless otherwise stated on your booking form. The property is equipped as described. The take-over time is as informed subject to unavoidable delays. Departure time is as informed. You are obliged to leave everything in a clean and tidy condition and are responsible for any damage or loss sustained during your stay.
It is a condition of your booking that the total number in your property shall not exceed the advertised capacity of the house, you MUST complete the section on the booking form to advise how many people will be staying in the property, failure to do so may result in your holiday being cancelled. Where moorings are included with your holiday these moorings are intended for day boats and unoccupied boats only, people are not permitted to stay overnight on boats moored at our properties.
Where electricity is included in your holiday cost this is for the property ONLY. Moored boats, tents, mobile homes, cars or caravans of any sort are not permitted to use electricity from the property.
A non refundable 20% deposit is payable with your booking and the full balance is payable 8 weeks before arrival, with a minimum deposit of £175. Please note that your deposit (or full balance if you holiday is within 8 weeks) must be sent back to us along with the completed booking within 2 weeks of booking your holiday. If your deposit (or full balance) and booking form are not received within this time we will assume that the holiday is no longer required. Any changes made to your holiday will incur an administration fee of £25.
On bookings prior to 3rd October, a refundable damage deposit is payable on all bookings, this is a minimum of £100 but will vary depending on the property, details will be shown per property on the website and also your booking confirmation. This is refunded back to you 7-10 days after your departure and on inspection of the property. This will be refunded via cheque, debit card, credit card or bank transfer depending on how you paid for your holiday. Properties are carefully cleaned and prepared for you and are required to be left in a clean and tidy condition on departure. Failure to do so will affect your damage deposit.
Bookings after 3rd October 2018 a Security Deposit will be held against your booking, details of this amount are shown when you make the booking. This is pre-authorised on your credit/debit card 7 days prior to your arrival and again released 7 days after your stay, assuming no extra cleaning was required or any damage was caused to the property or is contents. We wil contact you and discuss any issues after your departure and before any payment is taken from the card. Properties are carefully cleaned and prepared for you and are required to be left in a clean and tidy condition on departure. Failure to do so will affect your security deposit.
For both damage deposits and security deposits Riverside Rentals reserve the right to increase this amount for younger groups. Single sex groups are at the discretion of Riverside Rentals under the age of 30, large mixed groups of under 25’s are at the discretion of Riverside Rentals and a larger security deposit may also be applied.
All damages and breakages are the legal responsibility of you, the hirer and should be notified to Grebe Island Leisure Limited/Riverside Rentals at the time of damage/breakage and before the end of your holiday this includes any defects or breakages to the building and its facilities. Their cost shall be refunded on demand. However, minor damage or breakages will not normally be charged but we do reserve the right to charge bad tenants for extra cleaning, breakage or damage beyond what is reasonably expected. Grebe Island Leisure Limited/Riverside Rentals reserve the right to charge you any additional costs incurred as a consequence and may, at their discretion, refuse future bookings. Grebe Island Leisure Limited/Riverside Rentals has the right to enter the property (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out and hirers are not available).
If you need to cancel your holiday telephone us immediately and confirm in writing on the same day. We shall endeavour to re-let your holiday but if we are unable to do so you will remain liable for any of the outstanding balances. Bookings will be automatically cancelled if no payment has been received within 7 days. Holidaymakers may cancel a booking within 24 hours of the booking being made, a £25 administration charge will be made if this is the case.
We cannot accept bookings from anyone under 18 years of age.
If we decide the property is unsuitable for letting due to circumstances beyond our control all monies paid will be refunded. We cannot however pay any compensation or expenses you may incur as a result of cancellation. Please be aware that your property is situated in a ‘working village’ & Grebe Island Leisure/Riverside Rentals cannot be held responsible for works that may be going on around your property.
We reserve the right to a) refuse entry to the property to any person who is deemed unsuitable to take charge of it and b) terminate the contract at any time during the hire period should the hirer or any member of the hirers party be deemed a nuisance or danger to others or cause damage to the property or surrounding area. In either of these circumstances no refund will be due.
We will accept pets where shown at the small charge as noted on your booking summary. Pets are not allowed on furniture or beds and should not be left unattended in the property. Following government legislation we regret we are unable to accept the following types of dog: American Pit Bull Terrier, Japanese Tosa, Fila Brasileiro and Doggo Argentino even where these types of dogs are muzzled as required by government legislation. Registered assistance dogs will be accepted free of charge in all properties. It is your responsibility to clear up after your dog from any gardens, if this is not carried out then we reserve the right to retain £35 from your security deposit in order to cover any costs incurred to clear the gardens.
Grebe Island Leisure Ltd/Riverside Rentals & property owners cannot accept any responsibility for any damage, expense, or loss of any nature whatsoever suffered by any person(s) or your property including your vehicle and its contents from any cause whatsoever other than proven negligence by ourselves. Please remember our properties are unfenced waterside and you are requested to exercise extreme care at all times along with close supervision of children. Please be aware that most of our properties have wooden decking in gardens and on waters edge, whilst every precaution is taken to ensure your safety these areas can be slippery when wet.
Where wifi is available it is the responsibility of you, the hirer, to ensure that you do not break any internet usage laws. If this is not adhered to then Riverside Rentals reserve the right to pass any requested information onto the Police.
Late Arrivals – if you are arriving to your holiday property after 7pm on the first day of your holiday a small charge of £25 will be made which is to be paid on arrival. This does not apply to properties that have key safes and the keys are collected from the house. You must notify us if you think you will be arriving to collect keys from our office after 4pm, failure to notify us could result in the late arrival charge being made.
Boat Hire – Grebe Island Leisure Ltd/Riverside Rentals boats are Mr Pip, Derek, Freddy, Bertie & Rambler and are hired directly with Riverside Rentals and are normally for 6 days Sun-Sat unless agreed otherwise with Riverside Rentals. If due to unforeseen circumstances your boat is unavailable and a suitable alternative may not be found, Grebe Island Leisure Ltd/Riverside Rentals reserve the right to cancel the booking in its entirety or parts thereof. A pro rata refund (on the charge for the boat) will be made for any time lost. If the entire booking is cancelled you will receive a 100% refund on the rental charge for the boat. The cost for property will not be altered in any way. Boats are kept in Horning with the exception of Derek & Freddy who are kept in Potter Heigham, and must be picked up and returned to their moorings. Where boat hire is included in the price of the holiday this is for full price weeks only (unless otherwise agreed with GIL Ltd/Riverside Rentals), this does not include short break bookings. Boats can be delivered & collected from your holiday property (Horning only) for a small fee.
We operate a no smoking policy this also applies to all of our properties. Please be aware that if there is any evidence that you have been smoking in the properties then we reserve the right to keep your security deposit.
All card payments are made through Barclaycard & Sagepay.