Terms and Conditions for Hire - We do not insure your holiday, and recommend you take out a separate holiday insurance.

All terms are per week Saturday to Saturday unless otherwise stated on your booking form.  The property is equipped as described. The take-over time is as informed subject to unavoidable delays. Departure time is as informed. You are obliged to leave everything in a clean and tidy condition and are responsible for any damage or loss sustained during your stay.

It is a condition of your booking that the total number in your party shall not exceed the advertised capacity of the property.  Where electricity is included in your holiday cost this is for the property ONLY.  Tents, mobile homes or caravans of any sort are not permitted to use electricity from the property.  

A non refundable 20% deposit is payable with your booking and the full balance is payable 8 weeks before arrival with a minimum deposit of £175.  A refundable Security Deposit of £100 is payable on bookings for Willow Lodge, Willow Fen, Box End, Westbury, Grebe Corner, Owlswick, The Rhond,  Cresta Cottage, The Little House & Bureville.

If you need to cancel your holiday telephone us immediately and confirm in writing on the same day.  We shall endeavor to re-let your holiday but if we are unable to do so you will remain liable for any of the outstanding balances.

We cannot accept bookings from anyone under 18 years of age.

If we decide the property is unsuitable for letting due to circumstances beyond our control all monies paid will be refunded.  We cannot however pay any compensation or expenses you may incur as a result of cancellation.   Please be aware that your property is situated in a ‘working village’ & Grebe Island Leisure cannot be held responsible for works that may be going on around your property.   

We reserve the right to a) refuse entry to the property to any person who is deemed unsuitable to take charge of it and b) terminate the contract at any time during the hire period should the hirer or any member of the hirers party be deemed a nuisance or danger to others or cause damage to the property or surrounding area. In either of these circumstances no refund will be due.

We will accept pets where shown at a charge of £20 per week. Pets are not allowed on furniture or beds and should not be left unattended in the property. Following government legislation we regret we are unable to accept the following types of dog: American Pit Bull Terrier, Japanese Tosa, Fila Brasileiro and Doggo Argentino even where these types of dogs are muzzled as required by government legislation. Registered assistance dogs will be accepted free of charge in all properties.

Grebe Island Leisure Ltd & property owners cannot accept any responsibility for any damage, expense, or loss of any nature whatsoever suffered by any person(s) or your property including your vehicle and its contents from any cause whatsoever other than proven negligence by ourselves. Please remember our properties are unfenced waterside and you are requested to exercise extreme care at all times along with close supervision of children.

You must notify any shortcomings with the property direct to us as soon as possible so that remedial action, if appropriate, can be taken.   

We operate a no smoking policy.